Shipping & Returns
Shipping Options - We currently use USPS to best serve our customers. Depending on the location of the shipment, we will select the best and fastest possible shipping service for your location. (PO BOX delivery addresses will ship with USPS).
Packaging - corrugated boxes, bubble mailers, die-cut mailer, pack mailers, bubble wrap, feeder paper. During summer months and when orders contain heat sensitive items, the delivery package may contain foil insulations and a gel ice pack.
ALL orders are fulfilled within 7-12 business days. Tracking numbers can take anywhere from 1-4 business days to update depending on when the post office scans in your package. This is beyond our control. If an item you ordered is out of stock, you will be notified of the delay in shipping.
In the event that your order is lost or missing in the mail we advise you to follow up with the postal service and file a claim with them. All packages are insured. We also ask that you forward all details to us.
Undelivered lost packages may be reissued.
Delivered lost/ stolen packages may be reissued after claim is filed.
In the event your order is incorrect please email us a photo of what you have received and we will replace the order in 1-3 business days.
Return & Exchange Policy
ALL SALES are FINAL we DO NOT issue refunds or cancel orders once they are made. Please double check and be sure of your purchase before checkout!
However, if an error is made on our part we will issue a refund or store credit for the inconvenience.
If any product(s) arrive damaged or broken or part of your order is missing, you must notify the company within 3 days of delivery.